Shipping & Returns Policy
Shipping, Returns & Refund Policy
AminoVault takes pride in delivering orders securely, discreetly, and as efficiently as possible. Please review the following policies before placing your order.
Order Processing
Orders are generally processed within 1–2 business days, excluding weekends and U.S. federal holidays. Processing and delivery timelines are estimates and are not guaranteed.
Once an order has entered processing or fulfillment, changes and cancellations may no longer be possible.
Free Shipping
AminoVault provides free standard shipping on all eligible orders. Shipping protection, when selected, is a separate service and is not a shipping charge.
FedEx Shipping Partner
FedEx is AminoVault’s primary shipping partner for orders shipped with shipping protection. Shipping protection is automatically applied at checkout as an additional layer of protection against eligible package loss, theft, or damage while the order is in transit.
Shipping protection is optional and may be removed by the customer before completing checkout.
By keeping shipping protection selected, the customer receives access to the additional claims and resolution process provided under the shipping protection terms displayed at checkout.
Orders Without Shipping Protection
Customers who remove shipping protection will still receive free shipping; however, the order will generally ship via USPS Priority Mail rather than FedEx.
By removing shipping protection, the customer acknowledges and agrees that:
- The shipment will not include the additional protection offered at checkout.
- AminoVault’s responsibility for the package ends once the order is transferred to USPS and tracking is provided.
- AminoVault is not responsible for carrier delays, loss, theft, misdelivery, or packages that cannot be located while in transit or after delivery.
- AminoVault is not required to replace, reship, or refund an order that is delayed, lost, stolen, or marked as delivered by USPS.
Shipping protection is offered specifically to provide customers with an additional layer of protection and a claims process for eligible shipping-related issues.
PO Boxes
FedEx may not deliver to certain PO Box addresses. Orders submitted with a PO Box shipping address may be shipped through USPS, regardless of whether shipping protection was selected.
Customers are responsible for providing a complete and accurate shipping address. AminoVault is not responsible for delays, failed deliveries, returned shipments, or losses caused by an incomplete or incorrect address provided by the customer.
Estimated Delivery Times
Delivery times vary based on the destination, carrier operations, weather, holidays, and other circumstances outside AminoVault’s control.
Most domestic orders arrive within approximately 1–5 business days after shipment. This timeframe is an estimate and does not include order-processing time.
Carrier delays do not qualify for a refund or order cancellation.
Tracking Information
Once an order ships, the customer will receive an email containing the applicable FedEx or USPS tracking number. Tracking information may take 24–48 hours to update after the shipping label is created.
Customers are responsible for:
- Monitoring tracking information directly through the carrier’s website.
- Ensuring someone is available to receive the shipment when necessary.
- Retrieving the package promptly after delivery.
- Providing a safe and secure delivery location.
Automated emails and text-message notifications may be delayed and should not be the customer’s only method of monitoring a shipment.
Holiday and Carrier Delays
FedEx and USPS may have limited or suspended service on weekends, U.S. federal holidays, or during severe weather and high-volume shipping periods.
AminoVault is not responsible for shipping delays caused by a carrier, weather event, natural disaster, service interruption, incorrect address, or other circumstance outside AminoVault’s reasonable control.
Delivery Confirmation
A package is considered delivered when the applicable carrier’s tracking system shows a delivery scan at the shipping address, mailbox, front door, parcel locker, reception desk, mailroom, or another location associated with the address provided at checkout.
Once tracking shows “Delivered,” AminoVault will consider the order successfully fulfilled.
Missing Packages Marked as Delivered
If tracking shows that a package was delivered but the customer cannot locate it, the customer should:
- Check the mailbox, porch, garage, parcel locker, side entrance, reception desk, mailroom, and other secure delivery locations.
- Check with household members, neighbors, building management, or front-desk personnel.
- Allow up to 24 hours, as carriers may occasionally complete a delivery scan before the package is physically available.
- Contact the local FedEx facility or USPS post office and request confirmation of the delivery location.
- Ask the carrier to review any available delivery photograph, scan details, GPS coordinates, or driver notes.
Customers who purchased shipping protection must submit an eligible claim in accordance with the shipping protection terms provided at checkout.
Customers who declined shipping protection must work directly with USPS regarding a lost, stolen, delayed, misdelivered, or missing package. AminoVault is not responsible for replacing or refunding an unprotected shipment once it has been transferred to USPS.
Returns and Refunds
Due to the sensitive nature of AminoVault’s research-use-only products and our quality-control requirements, all sales are final.
No Returns or Exchanges
AminoVault does not accept returns or exchanges after an order has shipped or been delivered. Products may not be returned or placed back into inventory, even if the packaging appears unopened.
No refunds, returns, replacements, or exchanges will be provided because a customer:
- Changed their mind.
- Ordered the incorrect product.
- No longer wants or needs the product.
- Declined shipping protection.
- Provided an incorrect or incomplete shipping address.
- Failed to retrieve the package promptly.
- Experienced a carrier delay.
- Could not locate a package marked as delivered.
- Has concerns about the external temperature of a delivered package.
Order Cancellations
Cancellation requests must be submitted within 30 minutes of payment confirmation.
A cancellation is not guaranteed. If an order has already entered processing, packing, or fulfillment, it may no longer be canceled or modified.
Damaged, Incomplete, or Incorrect Orders
Customers must contact AminoVault at info@aminovault.com within 48 hours of the carrier-confirmed delivery time if an order:
- Contains an incorrect item.
- Is missing an item from the package.
- Arrives with visible product or packaging damage.
Submitting a claim does not automatically guarantee a refund or replacement. Each claim will be reviewed based on AminoVault’s fulfillment records, the customer’s documentation, carrier information, and any applicable shipping protection.
To review a claim, AminoVault may require:
- The customer’s order number.
- The original packing slip.
- Clear photographs of the shipping box or mailer.
- Clear photographs of the shipping label.
- Clear photographs of all products and packaging received.
- Photographs showing any visible damage.
- Additional information reasonably necessary to investigate the claim.
Customers must retain all products, packaging, labels, and packing materials until the claim has been fully reviewed.
Claims submitted more than 48 hours after delivery, or claims submitted without the required documentation, may be denied.
Fulfillment Verification
AminoVault uses a two-step internal quality-control and order-validation process during packing and fulfillment. Packing documentation is copied or otherwise retained as part of our fulfillment records.
These records may be reviewed when investigating reports of missing, damaged, or incorrect items.
Lost, Stolen, or Delayed Shipments
Shipping protection is offered to provide an additional layer of protection for eligible shipping-related incidents.
For orders placed with shipping protection, claims are subject to the eligibility requirements, exclusions, deadlines, and resolution procedures associated with the shipping protection selected at checkout.
For orders placed without shipping protection, AminoVault is not responsible for packages that are delayed, lost, stolen, misdelivered, damaged in transit, or marked as delivered after being transferred to USPS.
Removing shipping protection means the customer voluntarily assumes the risk of carrier-related loss, theft, delay, or delivery issues.
Returned or Undeliverable Packages
If a package is returned to AminoVault because of an incorrect address, incomplete address, refused delivery, failure to retrieve the package, or another issue caused by the customer, the customer may be responsible for any additional shipping or handling costs associated with reshipment.
A returned package does not automatically qualify for a refund. Due to product-integrity and quality-control requirements, AminoVault may be unable to reship or refund returned products.
Temperature Concerns
AminoVault products are supplied in a sealed, dry, lyophilized state. Lyophilized research materials are commonly transported at ambient temperature throughout the scientific-supply industry and do not require cold-chain packaging during standard shipment.
A sealed dry vial arriving warm, or remaining in a mailbox or delivery vehicle for a period of time, does not by itself establish that the product has degraded.
Stability may depend on factors including the specific compound, actual temperature, duration of exposure, humidity, formulation, packaging, and container integrity.
Customers are responsible for monitoring tracking information and retrieving delivered packages promptly. AminoVault does not accept returns, exchanges, replacements, or refund requests based solely on the temperature of a delivered package or the absence of cold packaging.
Customer Support
For shipping, order, return, or claim inquiries, contact:
Legal Disclaimer and Compliance
All AminoVault products are sold strictly for research use only and are not intended for human or animal use or consumption. AminoVault products are not drugs, dietary supplements, foods, or cosmetics. No statement made on the AminoVault website has been evaluated by the U.S. Food and Drug Administration. AminoVault products are not intended to diagnose, treat, cure, prevent, or mitigate any disease or medical condition. By placing an order, the purchaser confirms that they are a qualified researcher, laboratory, business, or institution purchasing the products exclusively for lawful research purposes. By completing a purchase, the customer acknowledges and agrees to this Shipping, Returns & Refund Policy, the shipping protection selection made at checkout, and AminoVault’s complete Terms of Service.
